Jacqueline TAN1,*, TAN Eng Joo2, Jason CHIAM3, LEE Yew Haur4, and Kumaravel Selvom1
1Office of the Provost, Singapore University of Social Sciences (SUSS)
2School of Business, SUSS
3SR Nathan School of Human Development, SUSS
4Business Intelligence and Analytics, SUSS
Sub-Theme
Building Technological and Community Relationships
Keywords
Attrition, adult-learners, university, educator, hybrid learning
Category
Lightning Talks
Purpose
Unlike traditional undergraduate students, adult learners typically aged 25 and above face challenges in completing university programmes due to demanding work, family, and personal responsibilities (Ross-Gordon, 2011). The rising attrition rates within this demographic highlight the importance of stronger community learning relationships among educational institutions, educators, and fellow peer adult learners. Adult learners are often presumed to require only minimal support, with greater abilities to self-navigate and regulate their learning (Lin & Wang, 2018). However, acquiring new skills and knowledge while managing personal life demands, coupled with limited opportunities for shared community learning due to age-related differences and social fragmentation, could make higher education a particularly challenging journey for adult learners. This study examines the key factors contributing to attrition, investigates the impact of attrition on adult learners, and identifies areas where institutional interventions can be tailored to better support student persistence.
Design
Adopting a mixed-methods research design, this study surveyed 738 adult learners who attrited from university programmes between 2016 and 2024. The quantitative survey collected data on institutional and personal attrition factors, impacts of attrition, and perceptions toward micro-credentials. Subsequently, seven focus group discussions were conducted with 36 participants to explore deeper insights into students’ experiences of attrition and their perceptions of the quality of the educator-learner relationship, programme flexibility, and targeted institutional support mechanisms.
Findings
The findings indicate that University or institutional related factors (course design, educator’s effectiveness, university support) were reported by 30% of participants as influencing their decisions to attrite, personal factors (e.g., work commitments, financial concerns, health issues, changing interests) had a stronger influence, with nearly half (47%) of participants agreeing that it contributed to their decision. Among university-related factors, challenges relating to collaborative support emerged strongly. For instance, over 50% of respondents indicated that there were limited opportunities for peer interaction. This issue was further highlighted during focus group discussions, where older adult learners expressed difficulty connecting meaningfully with peers, especially with the adoption of hybrid and online classes. These findings suggest a significant disconnect between adult learners and their social or communal learning environments. Additionally, results showed that attrition negatively affected students’ future educational aspirations and emotional well-being, aligning with prior research (Cherian et al., 2020; Lorenzo-Quiles et al., 2023).
Implications
This study deepens our understanding of adult learners in higher education by illuminating the interplay between personal obligations and institutional shortcomings that contribute to attrition. While work demands, caregiving responsibilities, and financial pressures remain powerful personal reasons for attrition, our findings underscore that institutional design and educator engagement are equally pivotal yet often overlooked factors. Most notably, the research identifies a critical gap in social and academic integration, adult learners frequently report feeling disconnected from both their peers and instructors, especially within hybrid and online learning environments. This disconnect reflects a broader absence of relational learner support, encompassing limited opportunities for peer collaboration, inconsistent educator engagement, and a lack of structured community-building efforts. More than just a retention issue, attrition leaves lasting scars, it derails career trajectories, triggers emotional distress, and erodes confidence in pursuing future education. By highlighting the impact of attrition, this study expands the literature on adult learner attrition and provides actionable, system-level insights for creating connected, learner-centred environments that effectively support adult learners throughout their academic journeys.
References
Cherian, J., Jacob, J., Qureshi, R., & Gaikar, V. (2020). Relationship between entry grades and attrition trends in the context of higher education: Implication for open innovation of education policy. Journal of Open Innovation, 6(4), 1–17. https://doi.org/10.3390/joitmc6040199
Lin, X., & Wang, C.-H. (2018). Achievement goal orientations and self-regulated learning strategies of adult and traditional learners. New Horizons in Adult Education and Human Resource Development, 30(4), 5–22. https://doi.org/10.1002/nha3.20229
Lorenzo-Quiles, O., Galdón-López, S., & Lendínez-Turón, A. (2023). Factors contributing to university dropout: A review. Frontiers in Education, 8, 1159864. https://doi.org/10.3389/feduc.2023.1159864
Ross-Gordon, J. M. (2011). Research on adult learners: supporting the needs of a student population that is no longer nontraditional. Peer Review: Emerging Trends and Key Debates in Undergraduate Education, 13(1), 26-30. https://go.gale.com/ps/i.do?