Sophie CHENG Xiaolin*, Gerard CHUNG, Bryan Zai Sheng ONG, ZHENG Liren, Dominic SOH, and Freddy Zhi Long OW YONG
Department of Social Work, Faculty of Arts and Social Sciences (FASS), National University of Singapore (NUS)
Sub-Theme
Building Technological and Community Relationships
Keywords
Role-play, social work education, feedback, communication
Category
Poster Presentation
Introduction
Social work education faces an ongoing challenge of how to effectively prepare students direct social work practice with clients, while protecting clients from engagement with underdeveloped practitioners (Hargreaves & Hadlow, 1997). Role-playing has emerged as a powerful pedagogical solution to this challenge and has proven to be helpful in educating social work students to build professional social work relationships (Badger & MacNeil, 2002; Dimitri et al., 2024; Kourgiantakis et al., 2020). Role-playing creates a structured and safe environment where students can practice and develop their professional skills through simulated interactions before working with actual clients (Fulton et al., 2019; Kourgiantakis et al., 2020; Skoura-Kirk et al., 2021; Swell, 1968).
While role-playing offers significant pedagogical benefits with its relational approach, its effectiveness largely depends on the quality of implementation. This present study aims to evaluate the current of role-playing experiences among undergraduate social work students in Singapore to understand their preferences and learning needs.
Method
This study used an online and anonymous survey to explore undergraduate social work students’ experiences with role-playing in social work education at the National University of Singapore. During the period of October 2024 to December 2024, study participants were recruited from undergraduate social work students at the National University of Singapore who met two key eligibility criteria: (1) currently enrolled in or having completed SW2105 “Values & Skills for Helping Relationships”, a core skills-based module on building professional relationships and; (2) aged 18 years or older. The survey was distributed through multiple channels to maximise response rates. To incentivise participation, participants who completed the survey were randomly selected to receive a $10 electronic gift voucher. Data analysis was conducted using R version 4.4.2 in R Studio.
Results
A total of 68 undergraduate social work students participated in the survey. Majority of the respondents were female (63% female and 37% male) and majority have completed at least one placement (56% yes, 44% no). All respondents have participated in at least one role-play while studying social work with and 99% indicated that they have role played with a peer. Results revealed strong endorsement of role-playing as a pedagogical tool, with over 95% of students agreeing on its importance for skill development and preparation for practice. However, students revealed their preferences and potentially unmet learning needs as:
- only 63% found role-playing scenarios realistic
- only 53% felt they had sufficient practice opportunities
- only 47% reported receiving regular feedback
- 78% reported performance anxiety during practice.
These findings suggest the need for enhanced role-playing implementation through improved scenario realism, expanded practice opportunities, structured feedback systems, and better anxiety management strategies.
Implications and Conclusion
First, there is a clear need to improve the quality and authenticity of role-playing experiences and this can be done via training role-players or the use of actors and service users. Second, to address the issues of limited practice time and opportunities, social work programs can consider implementing a multi-faceted approach that combines creatively restructured classroom time, and technology-enabled platforms for additional practice. Thirdly, the development of comprehensive feedback systems emerge as another crucial area for improvement. The exploration of Artificial Intelligence (AI) based feedback tools could provide a scalable solution for providing immediate feedback on basic clinical skills, supplementing instructor feedback and addressing the current feedback gap. Lastly, given the high prevalence of student anxiety during role-playing, programs should integrate more explicit anxiety management strategies into their implementation like creating a more graduated approach to scenario complexity in practice sessions, reflecting on one’s anxiety, while maintaining clear performance expectations and assessment criteria.
References
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Dimitri, N. C., Collin, C.-R., Halmo, R. S., Wright, E. S., & Dodillet, N. (2024). MSW student experiences with the osce: Advancing holistic competence for emerging social workers. Journal of Teaching in Social Work, 44(3), 309–327. https://doi.org/10.1080/08841233.2024.2344463
Fulton, A. E., Dimitropoulos, G., Ayala, J., McLaughlin, A. M., Baynton, M., Blaug, C., Collins, T., Elliott, G., Judge-Stasiak, A., Letkemann, L., & Ragan, E. (2019). Role-playing: A strategy for practicum preparation for foundation year msw students. Journal of Teaching in Social Work, 39(2), 163–180. https://doi.org/10.1080/08841233.2019.1576573
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