Anne CHONG Suet Lin1,2,*, Ennabelle HUANG Chu Yiun1,2, LOO Chuan Jie1,2, and ZHENG Liren1
1Department of Social Work, Faculty of Arts and Social Sciences (FASS), National University of Singapore (NUS)
2GEN2061 Team
Sub-Theme
Building Technological and Community Relationships
Keywords
Service-learning, critical thinking, communities, volunteering, education
Category
Paper Presentation
Introduction
The National University of Singapore installed “Communities and Engagement” (C&E) as its sixth Common Curriculum Pillar in 2021, integrating service and learning to cultivate student engagement with broader societal issues through volunteer action, supported by structured training and guided reflexive learning.
GEN2061 “Support Healthy AgeingSG” is conducted in collaboration with the Agency for Integrated Care (AIC). Students are trained as Silver Generation Ambassadors (SGA) to conduct Preventive Health Visits (PHVs) to check in on the well-being of seniors, as well as disseminate information on national support schemes and good practices to promote ageing-in-place. As part of course requirements, each student undertakes 60-80 hours of coordinated service-learning work.
Effective engagement in this context necessitates the cultivation of critical thinking and self-awareness among student SGAs to facilitate learning of empathy and patience, while also addressing challenges such as the “generation gap,” which students often perceive as the primary barrier to meaningful interaction. This gap frequently results from limited prior contact with seniors, leading to stereotypes and automatic biases, such as ageism and generational stereotypes (Allan & Johnson, 2008).
To foster critical thinking and awareness of these biases, the course emphasizes higher-order cognitive processes rooted in Bloom’s Taxonomy, particularly metacognition—the awareness and regulation of one’s own thinking (Wilson, 2016). Over two tutorial sessions, students were guided through activities designed to cultivate recognition of innate cognitive biases—such as confirmation bias, anchoring bias, and just-world bias—that influence perceptions and interactions (Royce et al., 2019). In Tutorial 1, students reflected on their susceptibility to automatic biases, with emphasis on understanding the origins and impacts of their stereotypical thinking. Tutorial 2 employed case studies that concretize the notion that biases infiltrate everyday decisions and attitudes, reinforcing the importance of self-awareness. The culmination of these activities encouraged students to adopt strategies for bias mitigation during outreach encounters with seniors.
The research questions of interest are:
- What are the attitude/perceptions of GEN2061 students towards the senior population?
- Are the tutorial activities effective in changing students attitudes/perceptions of seniors?
- Is the effectiveness of tutorial activities mediated by empathetic dispositions and contact frequency with seniors?
Preliminary analyses from student feedback show that tutorial activities helped to reset students perceptions of seniors in ways that improved engagements with seniors. To statistically quantify the effectiveness of the activities, the Fraboni Scale of Ageism (Fraboni et al., 1990) that measure students’ attitudes towards older adults will be employed pre- and post- tutorials to the incoming Academic Year 2025/26 cohort (n = 700). The scale measure changes in students’ attitudes towards the seniors, providing quantitative understanding of any shifts attributable to the tutorial activities. Paired data analyses will be conducted on the responses to show both statistical significance and effect sizes. Additionally, demographic variables such as socioeconomic status (SES), sex, and contact with older adults, will be included as control variables. Students’ empathetic dispositions, which have been shown to influence attitudes towards elderly (Diez Larsen, 2021) will also be collected pre-tutorial using the 10-item Empathy Quotient (Greenberg et al., 2018).
Overall, this paper examines the course’s pedagogical approach to fostering critical thinking and cognitive awareness to facilitate empathetic engagement in service learning experiences as they engage the senior community. Developing critical thinking and cognitive awareness, combined with meaningful engagement with seniors, will instill a lasting sense of service and community building that students will potentially carry throughout their lives. This approach could potentially inform how other courses with community engagement elements can prepare students for service work. The development of students’ capacity for self-awareness and empathy would enable them to navigate real world complexities as conscious rather than passive participants. This in turn promotes respectful and ethical engagement with vulnerable service recipients. Additionally, the approach in this paper provides an evidence-based framework for evaluating service learning pedagogy and to assess the degree to which learning objectives are met and outcomes are meaningful and transformative.
Acknowledgements
The GEN2061 Tutor Team is presently hosted by the Undergraduate Education Unit of the Office of the Provost, NUS. We acknowledge the support and guidance of Ms Ong Mui Hong, Director of Operations & Planning (PVO), and Professor Peter Ho, Vice Provost (UG & TEL). We also acknowledge the support and guidance of Associate Professor Lee Geok Ling, Head of Department Social Work.
References
Allan, L. J., & Johnson, J. A. (2008). Undergraduate attitudes toward the elderly: The role of knowledge, contact and aging anxiety. Educational Gerontology, 35(1), 1–14. https://doi.org/10.1080/03601270802299780
Larsen, K. D., Graves, M., Bowers, A., Nahapetyan, L., Saba, V., Himel, L., & Apulu, A. (2021). Association of ageism and empathy in young adults. HSOA Journal of Gerontology and Geriatric Medicine, 7(5), 1–6. https://doi.org/10.24966/ggm-8662/100111
Fraboni, M., Saltstone, R., & Hughes, S. (1990). The Fraboni Scale of Ageism (FSA): An attempt at a more precise measure of ageism. Canadian Journal on Aging / La Revue Canadienne Du Vieillissement, 9(1), 56–66. https://doi.org/10.1017/S0714980800016093
Greenberg, D. M., Warrier, V., Allison, C., & Baron-Cohen, S. (2018). Testing the Empathizing-Systemizing theory of sex differences and the Extreme Male Brain theory of autism in half a million people. Proceedings of the National Academy of Sciences of the United States of America, 115(48), 12152–12157. https://doi.org/10.1073/pnas.1811032115
Royce, C. S., Hayes, M. M., & Schwartzstein, R. M. (2019). Teaching critical thinking: A case for instruction in cognitive biases to reduce diagnostic errors and improve patient safety. Academic Medicine, 94(2), 187–194. https://doi.org/10.1097/ACM.0000000000002518
Wilson, L. O. (2016). Anderson and Krathwohl blooms taxonomy revised – Understanding the new version of bloom’s taxonomy. In A Taxonomy for Learning, Teaching, and Assessing: A Revision of Bloom’s Taxonomy of Educational Objectives, 1(1), 1–8. https://www.quincycollege.edu/wp-content/uploads/Anderson-and-Krathwohl_Revised-Blooms-Taxonomy.pdf